Privacy policy

Privacy Policy

This Privacy Policy describes how desiingredients ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from desiingredients.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services—whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, depending on your interactions with us.

In addition to specific uses mentioned below, we may use your information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our Terms of Service, and protect the Services, our rights, and our users.

What Personal Information We Collect

1. Information You Provide Directly:

  • Contact details: Name, address, phone number, email.

  • Order information: Billing/shipping address, payment confirmation.

  • Account information: Username, password, security questions.

  • Shopping information: Items viewed, added to cart or wishlist.

  • Customer support: Any details you provide in communications.

You may choose not to provide certain information, but that may affect your access to some features.

2. Information We Collect Automatically (Usage Data):

We may collect data about your interaction with the Site, including:

  • Device and browser type

  • IP address

  • Network and interaction data

We use cookies, pixels, and similar technologies to collect this data. (See the Cookies section below.)

3. Information from Third Parties:

  • Vendors and services providers (e.g., Shopify)

  • Payment processors (e.g., for billing and payment data)

  • Tracking partners (e.g., email clicks, web analytics)

All third-party data is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  1. Providing Services: Process payments, manage your account, ship products, handle returns/exchanges.

  2. Marketing & Advertising: Send promotional emails, show you targeted ads.

  3. Security & Fraud Prevention: Detect suspicious activities, protect your account.

  4. Communication & Support: Respond to inquiries, improve service quality.

Cookies

We use cookies to power and enhance our Services. Cookies help remember preferences, run analytics, and customize advertising.
Learn more: Shopify Cookie Policy

You can manage cookies through your browser settings, though doing so may affect your experience on the Site.

How We Disclose Personal Information

We may share your data with:

  • Vendors/service providers: IT, payment processors, logistics, analytics.

  • Marketing partners: For tailored ads and communications.

  • Affiliates: Within our corporate group.

  • Legal or business reasons: Mergers, law enforcement requests, etc.

Categories of Information Shared:

Data Type Shared With
Identifiers (contact/order/account info) Vendors, marketing partners, affiliates
Commercial data (orders, support info) Vendors, marketing partners
Usage data (browsing activity) Analytics and tech vendors
Geolocation data Service and marketing providers

We do not use or share sensitive personal data to infer characteristics about you.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Always review their policies before interacting or submitting data.

Children's Data

Our Services are not intended for children under 16. We do not knowingly collect their personal information. If you believe a child has shared personal data with us, contact us to request deletion.

Security and Retention

We use reasonable security measures, but no system is 100% secure. Please do not send sensitive information via unsecured channels.

We retain personal data as long as necessary to provide services, meet legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights such as:

  1. Access: View what personal data we hold.

  2. Delete: Request deletion of your personal information.

  3. Correct: Update inaccurate data.

  4. Portability: Get a copy of your data in portable format.

  5. Restrict Processing: Limit how we use your data.

  6. Withdraw Consent: Revoke previously given consent.

  7. Appeal: Appeal a denial of your request.

  8. Communication Preferences: Unsubscribe from marketing emails.

To exercise these rights, contact us at the address below. We may need to verify your identity.

Complaints

If you're unsatisfied with how we process your data, contact us. You may also file a complaint with your local data protection authority.

International Users

We may store and process your data outside your country, including through third-party providers. For European users, we rely on Standard Contractual Clauses or other lawful transfer mechanisms.

Contact Us

For questions or to exercise your rights, contact:

Email: support@desiingredients.com